Dispatch: We aim to dispatch your order within 24 hours of receiving it, excluding weekends and public holidays. During peak shopping periods (such as Christmas), you may need to allow up to 3 business days for the processing and dispatch of your order.
Delivery Options: We offer Australia Post as our primary delivery service.
Standard Post (4-7 Days - WA 5-9 Days)
Express Post (3-5 Days - WA 5-7 Days)
International customers please note that ‘AIRMAIL’ does not include tracking, however you will be issued with a shipping number.
Free Shipping:
We offer FREE SHIPPING on orders over $150.00AUD Australia wide.
$9.95 AUD Standard Shipping for all Australian Orders (4-7 Days)
$14.95 AUD Express Shipping for all Australian Orders (3-5 Days)
$17.95 Priority Shipping (Front of the line) for all Australian (3-5 Days)
INTERNATIONAL SHIPPING
New Zealand
We offer FREE SHIPPING on orders over $150.00AUD for New Zealand.
$17.95 AUD Standard Shipping on orders under $150.00AUD (5-9 Days)
USA/Canada/Mexico
We offer FREE SHIPPING on orders over $200.00AUD
for USA/Canada/Mexico.
$25.00 AUD Standard Shipping on orders under $200.00 (7-10 Days)
United Kingdom
We offer FREE SHIPPING on orders over $200.00AUD
for United Kingdom
$25.00 AUD Standard Shipping on orders under $200.00 (7-10 Days)
Rest of The World
$25.00 AUD Standard Shipping on orders under $200.00 (7-10 Days)
Additional Services: If you require additional services to the standard services provided by Australia Post such as insurance or a signature on delivery, you will need to advise us in the ‘comments’ field of your order. Costs for these additional services will be invoiced to you with your order.
Tracking Numbers: Will be issued via email by our customer service team as part of the processing of your order and can be viewed at
TRACK YOUR ORDER
Responsibility: Once the goods have been accepted for delivery by Australia Post we cannot be responsible for the delivery.
International taxes/customs charges: You may be required to pay taxes and customs charges for international orders. These charges are the responsibility of the customers and unfortunately not included to the cost of your order. Charges may differ depending on the total cost of the order and the country of the shipping address. If unsure, please contact your local custom office or email us at info@theiacollective.com.au and we will try to assist you.
Theia Collective is not responsible for any international taxes/custom charges that incur on the shipping of your order.
Split Delivery: We do not offer Split Delivery.
Events beyond our control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non- happening, omission or accident beyond our reasonable control and includes but is not limited to:
o Strikes or other industrial action.
o Civil commotion, terrorism or threat of, war or threat or preparation for.
o Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster. o Disruption to supplies or delivery methods.
o Acts of government or regulatory bodies.
o Disruption to public or private telecommunications networks.
Please ensure that the shipping address you provide is complete and accurate. We cannot take any responsibility for incorrect entry of address details. The customer is liable for any additional shipping costs incurred by us due to incorrect address details provided.
*There are countries that only accept shipments labelled with P.O Box addresses. Shipments for these destinations will be returned to shipper if no P.O Box is displayed in the address:
- Oman
- Papua New Guinea
- Qatar
- Saudi Arabia
- United Arab Emirates
Contact us at info@theiacollective.com.au for any other enquiries
